HOPES.SG Terms of Use and Privacy Policy

THE HOPES.SG WEBSITE TERMS OF USE AND PRIVACY POLICY

1. About this hopes.sg terms of use and privacy policy

1.1 This Terms of Use and Privacy Policy ("Policy") explains how MOH Office for Healthcare Transformation Pte. Ltd. ("MOHT", "we", "our", "us") collects, uses, and protects information when you visit the hopes.sg website ("Site"). This policy applies to the Site only, not the HOPES mobile application. For the HOPES app privacy policy and terms of use, see the link above.

1.2 By accessing or using the Site, you agree to this Policy.

1.3 If you do not agree, you must stop using the Site immediately. Continued use or provision of information confirms your acceptance of this Policy.

2. Access and Use of the Site

2.1 We do not guarantee continuous or uninterrupted access to the Site and are not responsible for any delay, suspension, restriction, or unavailability of access.

2.2 We make no representations, warranties, or guarantees, and accept no liability, regarding the use or operation of the Site.

2.3 We are not responsible for the availability or content of any third party sites or systems linked to or from the Site which is not provided, owned, or operated by us.

2.4 The information on the Site is general in nature, may not be accurate or up to date, and is not a substitute for professional medical advice. Use of the Site and reliance on its content is at your own risk, and we accept no responsibility for such use or reliance.

2.5 You must not misuse the Site, including by acting unlawfully, harming systems or users, extracting data, infringing intellectual property, commercially exploiting the Site, suggesting endorsement by us without our permission, modifying the Site, or attempting to copy, reverse engineer, or create derivative works.

3. Information we collect

3.1 Information you provide

We may collect personal information you voluntarily provide when you:

• Submit a partnership enquiry via our contact form
• Send us an email directly

This may include your name, email address, organisation, and any information you include in your message.

3.2 Information collected automatically

When you visit the Site, we may automatically collect certain technical information including:

• IP address
• Browser type and version
• Pages visited
• Referring URL

This information is used for analytics purposes only and is not linked to your personal identity.

4. How we use your information

We use information collected through this Site to:

• Respond to partnership and general enquiries
• Improve the Site's content and performance
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Cookies

The Site does not use cookies.

6. Data retention

We retain personal information submitted through the Site only for as long as necessary to respond to your enquiry or as required by law.

7. Your rights under PDPA

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for use of your personal data

To exercise these rights, contact us at moht.ithelpdesk@moht.com.sg.

8. Contact

If you have questions about this Policy, please contact:

MOH Office for Healthcare Transformation Pte. Ltd.
1 North Buona Vista Link, #09-02, Singapore 139691
moht.ithelpdesk@moht.com.sg

9. Changes to this policy

We may update this Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Site following any changes constitutes acceptance of the updated policy.